Privacy Policy

Last Updated: 9/3/2026

Piano Gallery ("Piano Gallery," "we," "us," or "our") operates the website pianogalleryonline.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us directly, such as when you create an account, place an order, contact us, request a quote, book a lesson or rental, sign up for our newsletter, or add an item to your wishlist:

Name, email address, phone number
Billing and shipping/delivery address
Order history and product preferences
Payment information (see Section 3 — we do not store full card details)
Details you provide about instrument service, lessons, rentals, moving, or trade-ins
Any messages or information you send us via our contact forms or by phone/email

Information collected automatically when you visit our Site:

IP address, browser type, device information
Pages viewed, links clicked, time spent on the Site, and referring website
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders, including delivery, piano moving, and payment processing
Schedule and manage services such as lessons, event rentals, repairs, and piano moving
Create and manage your account, wishlist, and order history
Respond to inquiries and provide customer service
Send order confirmations, delivery updates, and (if you opt in) marketing emails
Improve our Site, products, and customer experience
Detect and prevent fraud or misuse of our Site
Comply with legal obligations

3. Payment Processing

Our Site is powered by BigCommerce. Payments are processed through secure third-party payment processors. We do not store your full credit card number on our servers. Please refer to the applicable payment processor's own privacy policy for details on how they handle your payment information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site (e.g., keeping items in your cart), remember your preferences, and understand how visitors use our Site (analytics). This may include tools such as Google Analytics or similar services, which may set their own cookies.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Site (for example, your cart may not work properly).

5. Sharing of Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the Site and fulfill orders, such as our e-commerce platform (BigCommerce), payment processors, delivery/moving partners, and email/marketing providers
Instructors or service partners, only as needed to schedule and provide lessons, repairs, or rentals you've requested
Law enforcement or regulators, if required by law or to protect our rights, property, or safety
A successor entity, in the event of a merger, sale, or transfer of business assets

6. Your Choices

Marketing emails: You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us.
Account information: You can review or update your account information by logging into your account on the Site.
Cookies: You can adjust cookie settings through your browser.
Depending on where you live, you may have additional rights regarding your personal information (such as the right to request access to, correction of, or deletion of your data). To exercise these rights, contact us using the information below.

7. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including to comply with legal, tax, and accounting requirements.

8. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information (for example, through a lesson booking made by a minor without a parent), please contact us so we can remove it.

9. Security

We use reasonable administrative and technical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Piano Gallery
2995 E 17th St
Idaho Falls, ID 83406
Phone: 208-524-4420