Shipping & Returns
Shipping
We currently ship within the United States only. We are not able to offer international shipping at this time.
Free Shipping
We offer free shipping on most items over $25. Items under $25, and select oversized or special-order items, may incur a shipping charge, which will be shown at checkout.
Pianos & Large Instruments
We offer nationwide shipping on pianos. Because of their size and value, pianos require special handling — White Glove delivery service options are available, which include in-home placement and setup by trained delivery professionals. White Glove delivery may be an added cost depending on your location and the instrument purchased; details and pricing will be provided when you order or request a quote.
Order Processing
Most in-stock items ship within 1 to 2 business days of your order. Pianos and special-order items may take longer — we'll follow up with an estimated timeline after you order.
Damaged or Lost Shipments
Please inspect your order upon delivery. If an item arrives damaged or your shipment is lost in transit, contact us right away at the phone number or email below so we can help resolve it with the carrier.
Returns
Return Window
If you're not satisfied with your purchase, you may request a return within 14 days of delivery. Items must be returned in the condition they were received, in original packaging where possible, and with all included accessories, manuals, and hardware.
Restocking Fee
Returned items are subject to a restocking fee of up to 15% of the purchase price. The exact fee depends on the item's condition upon return and will be communicated to you before your return is finalized.
Non-Returnable Items
Some items — including special orders, custom or personalized instruments, sheet music/print materials, and clearance or as-is items — may not be eligible for return. Eligibility will be noted on the product page or at the time of purchase.
How to Start a Return
To start a return, contact us using the information below with your order number and the reason for the return. We'll walk you through next steps, including return shipping (for smaller items) or pickup arrangements (for pianos and large instruments).
Refunds
Once we receive and inspect your returned item, we'll process your refund — minus any applicable restocking fee and original shipping costs — to your original payment method within 1 business day of the item being returned to our store.
Exchanges
If you'd like a different item instead of a refund, contact us and we'll help arrange an exchange where possible.
Contact Us
Questions about a shipment or return? Reach us at:
Piano Gallery
2995 E 17th St
Idaho Falls, ID 83406
Phone: 208-524-4420